Refund and Cancellation

Version 1.0. Last updated: 23 October 2026.

1. When a refund is available

You may ask for a refund when the course is not as described on its page, when a technical fault on our side prevents you from using the course and we cannot fix it, or when you have not used the course since your payment was approved. A refund is not available for time already used once the course has been accessed, except where the law requires one.

2. Time limit

Refund requests must be made within Owner to confirm days of the date your payment was approved.

3. How to request a refund

  1. Email Owner to confirm from the email address on your account.
  2. Include the course name, your payment reference (starts with PAY-) and the transaction reference.
  3. Explain the reason for the refund in a few sentences.
  4. We will reply within 2 business days.

4. Processing time

Approved refunds are paid within Owner to confirm business days, by the same mobile money method used for payment unless we agree another method with you. You will receive an email or in-app confirmation when the refund is sent.

5. Exceptions

  • Payments that were rejected or never approved are not charged a subscription, so there is no subscription to refund.
  • If you paid twice for the same course by mistake, we refund the duplicate payment after checking both records.
  • Refunds may be refused for accounts that broke the terms, shared a group link or submitted false payment evidence.

6. Cancellation

Subscriptions do not renew automatically, so you do not need to cancel to stop. Your access continues until the end date shown on your subscriptions page. If you want to stop before the end date, email Owner to confirm. We record the request and stop further access. Early cancellation does not by itself refund the unused days; that is decided under section 1 and 2 above. Owner to confirm the rule for part-period refunds.

When a subscription ends, we keep your account and course history. You can export your data by asking us. Account data is kept for Owner to confirm.

7. Starting again

You can enrol in a course again at any time. A new subscription starts when the new payment is approved, or, if your earlier subscription is still running, when that one ends.